Privacy Policy

Bright Tsar Studios (“the Company”, “we”, “us”) is committed to protecting the privacy of our clients, workshop participants, and website visitors. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with Australian privacy law.

1. What personal information we collect

We may collect the following types of personal information:

• Identity details such as name, business name and job title.

• Contact details such as email address, phone number and postal or billing address.

• Booking and payment details such as workshop registrations, invoices, payment confirmations and related transaction records.

• Marketing and communication preferences, including your responses to surveys, feedback forms or email campaigns.

• Usage data such as IP address, browser type, pages visited and interactions with our website, forms or online ads (via cookies and similar technologies).

If you apply to collaborate with us or become a contractor, we may also collect basic professional information such as portfolio links, CV details and references.

2. How we collect personal information

We may collect personal information when you:

• Complete a workshop booking form, enquiry form or contact form on our website.

• Communicate with us by email, phone, social media, SMS or in person.

• Subscribe to our newsletter or download resources.

• Make a payment or enter into a service agreement with us.

• Interact with our website, ads or analytics tools (including through cookies, pixels or similar technologies).

Where reasonable, we collect personal information directly from you. In some cases, we may receive information from third‑party platforms (such as booking systems, payment processors or marketing tools) that you use to interact with us.

3. Why we collect and use personal information

We collect, hold and use personal information for purposes including:

• Providing our workshops, studio services and related products.

• Managing bookings, payments, invoices and accounts.

• Communicating with you about your enquiries, bookings, support requests and updates to our services or terms.

• Sending marketing communications you have opted into and giving you opportunities to unsubscribe at any time.

• Improving our website, services, content and workshop offerings through analytics and feedback.

• Meeting our legal, tax and regulatory obligations and managing disputes or claims.

Where required by law, we rely on your consent or our legitimate business interests when processing personal information.

4. Disclosure of personal information

We may disclose personal information to:

• Service providers who help us operate our business, such as:

  • website hosting, email, CRM and marketing software providers;

  • payment processors and accounting platforms;

  • booking, video production and file‑sharing platforms.

• Professional advisers such as accountants, auditors or legal advisers where reasonably necessary.

• Government agencies, regulators or law enforcement where required or authorised by law.

Some of our service providers may be located outside Australia or may store information on servers in other countries. Where this occurs, we take reasonable steps to ensure that any overseas recipient will protect your personal information in a way that is consistent with Australian privacy laws.

5. Cookies and website analytics

Our website may use cookies and similar technologies to:

• enable basic site functionality and security;

• help us understand how visitors use the site;

• support marketing and remarketing activities.

You can usually choose to disable cookies in your browser settings; however, this may impact your experience of our website or limit certain functionality.

6. Data security and storage

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include using reputable third‑party platforms, access controls and restricting personal information to staff and contractors who need it to perform their role.

Personal information is stored in electronic form in cloud‑based systems and may be retained for as long as needed for the purposes outlined in this Privacy Policy, or as required by law.

7. Accessing and correcting your information

You may request access to the personal information we hold about you, or ask us to correct any information that is inaccurate, incomplete or out of date. To do this, please contact us using the details below.

We may need to verify your identity before providing access or making corrections, and in limited circumstances we may refuse access where permitted by law.

8. Complaints about privacy

If you have a concern or complaint about how your personal information has been handled, please contact us first so we can work with you to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

9. Third‑party websites

Our website, content or emails may contain links to third‑party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties, and you should review their privacy policies before providing personal information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The updated version will be posted on our website with an effective date, and your continued use of our website or services will indicate your acceptance of the updated policy.

11. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Bright Tsar Studios
Unit 2, 9 Malland Street, Myaree WA 6154, Australia
Email: admin@brighttsar.com
Phone: +61 477 745 141
Website: https://www.brighttsar.com